Shipping Policy

Where We Ship

We ship within Canada and to these international destinations: Austria, Belgium, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Switzerland, United Kingdom, Australia, New Zealand.

We do not ship to the United States from kyodan.ca.

Rates

Remote-area surcharges or oversized/heavy items may incur additional fees.

Processing & Tracking

• Orders are typically processed within 2 business days (Mon–Fri, excluding holidays).

• You’ll receive tracking when your order ships (usually within 2 business days of purchase).

• Delivery estimates shown at checkout begin after shipment.

Delivery Times

• Canada (Standard): typically 2–10 business days after shipping.

• International: transit times vary by destination and customs. Any customs inspection may add time.

We primarily ship with FedEx; for some Canadian addresses we may use Canada Post. Carrier/service level is at our discretion.

Duties, Taxes & Import Fees (International)

International orders are shipped Delivered Duties Unpaid (DDU). Customers are responsible for all import duties, taxes, brokerage, and fees charged by the destination country.

Address & Delivery Conditions

• We cannot ship to U.S. addresses.

• We are unable to ship to P.O. Boxes (especially for international shipments). Please provide a physical address.

• If a package is refused, unclaimed, or returned due to address issues, we may deduct original/return shipping and any carrier/customs charges from your refund.

• Kyodan is not responsible for lost or stolen packages after carrier delivery. If tracking shows delivered but you cannot locate your package, please contact the carrier first, then reach out to us promptly.
  

• International Orders (Austria, Belgium, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Switzerland, United Kingdom, Australia, New Zealand)

  • We ship DDU (Delivered Duties Unpaid). You are responsible for any import duties, VAT/GST, brokerage, and local fees charged by your country.

  • Customs can delay delivery. Transit times shown at checkout start after shipment and don’t include customs processing.

  • Use a physical address (no P.O. Boxes). A local phone number may be required for customs/delivery.

  • Remote-area surcharges or oversized/heavy fees may apply.

  • If a package is refused, unclaimed, or returned due to address issues, we may deduct original/return shipping plus any carrier/customs charges from your refund.

  • International returns: customers pay return shipping to our designated warehouse(s). Duties/taxes paid to local authorities are not refundable by Kyodan.

  • Prices are shown in CAD on kyodan.ca. We do not ship to the United States from kyodan.ca.

Promotions & Free Shipping Eligibility

If a promotional offer (including Gift With Purchase) reduces the price at checkout and you later return items so the order no longer qualifies, we may:

• Deduct the retail value of any unreturned gift, and/or

• Reverse free-shipping eligibility and deduct the applicable shipping cost from your refund.

  See Promotions in our Terms & Conditions for full details.

Returns (Quick Reference)

• Canada: For returns requested within 30 days of delivery, we provide a prepaid return label at no charge. Original outbound shipping is non-refundable.

• International: Customers pay return shipping back to our designated warehouse(s).

  See our Returns & Exchanges policy for full details.

Read full Terms & Conditions