Returns & Exchanges

Exchanges

We’re happy to help when possible, but exchanges are subject to stock availability. The quickest option is to return the original item for a refund and place a new order. If a size exchange is available for your item, we’ll provide instructions during your return request.

Return Eligibility & Window

EU/UK customers: This policy is in addition to your statutory rights. If applicable law grants you a statutory right of withdrawal/cancellation, we will honour it alongside our 30-day policy.

You may return eligible items within 30 days of delivery for a refund to the original payment method.

Items must be:

New, unworn, unwashed, and free of odors or stains
With all original tags/packaging attached
Not Final Sale (see Final Sale below)

Not eligible: Final Sale items and certain hygienic items (e.g., bodysuits) are non-returnable.

How to Start a Return

Begin your return through our Returns Portal

Follow the steps to receive your instructions and, if applicable, your prepaid label.

Return Shipping Costs

Within Canada: For returns requested within 30 days of delivery, we provide a prepaid return label at no charge.
International orders: You are responsible for the cost of return shipping back to our designated warehouse(s). Please contact Customer Service for instructions before shipping your return.

If you choose to use your own carrier instead of our label (where available), you’re responsible for the shipment and cost. Use a trackable service.

Packaging & Tracking

Your return package must be clearly marked as a return and shipped using a trackable method. Keep your tracking number until your refund is completed.

Refunds & Processing Times

Returns are typically processed within 2 business days of arriving at our warehouse.
Refunds are issued to the original payment method and confirmed via email. Your bank or payment provider may require additional processing time.
Original outbound shipping charges are non-refundable.

Promotions

Buy 2 Get 1 Free

If you return any items from a Buy 2 Get 1 Free order, you must also return the free item.
If the free item isn’t returned, your refund will be adjusted to reflect that the promotion no longer applies.
Size exchanges for the same item may be allowed when in stock.

Gift With Purchase (GWP)

When a GWP promotion is active, one gift per qualifying order that meets the stated threshold (before taxes, shipping, and fees).
Gifts cannot be returned or exchanged on their own.
If your return reduces the order below the threshold, you must return the gift or we may deduct the gift’s retail value (e.g., $58 CAD where applicable) from your refund.
For past GWP events, terms apply only to orders placed during the stated promotion period.